Frequently Asked Questions

Everything you need to know about your PWR Mobile experience.

What kind of warranty comes with my device?

All electronics purchased from PWR Mobile include a standard 12-month limited warranty that covers hardware defects and technical malfunctions.

How long does shipping take?

We offer expedited shipping across the country. Orders are typically processed within 24 hours and delivered within 3-5 business days.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original condition for a full refund.

Are the devices unlocked for all carriers?

Yes, all mobile phones sold by PWR Mobile are factory unlocked, meaning they are compatible with any GSM or CDMA network worldwide.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options through Affirm and Klarna.

Do you offer trade-in programs?

Currently, we do not have a direct trade-in program, but we provide competitive pricing and seasonal discounts to help you upgrade to the latest tech.